Return & Refund Policy
RoadPaw Return & Refund Policy
At RoadPaw we want every customer — and their dog — to be satisfied with the order. If something is wrong, we will first work to fix it by sending replacement parts, missing items or exchange support before a return or refund is considered.
1. Initial resolution process
Before a return or refund is approved, our team will try to resolve the issue in the fastest way possible.
- If the cover does not fit your vehicle, we will help you check the measurements and, where relevant, offer an exchange.
- If your order is missing straps, hooks or any other component, we will ship those to you at no cost.
- If the issue can be solved without sending anything back, we will do that first.
Only if the issue cannot be resolved this way — and the order meets the requirements below — will a return or refund be considered.
2. Eligible return reasons
A return may be considered when all of the following apply:
- The request is submitted within 30 days of the carrier's confirmed delivery date.
- The item is defective, damaged in transit, or the wrong item was received.
- The issue cannot be resolved through replacement parts, missing-item fulfilment or exchange support.
3. Non-eligible return reasons
Returns or refunds are not issued for:
- Requests made after the 30-day window from confirmed delivery.
- Change of mind.
- Incorrect use, accidental damage, or damage caused by the dog.
- Fitment problems caused by ordering without checking that the vehicle has rear headrests.
- Normal wear that is not the result of a manufacturing defect.
4. Shipping time policy
We ship from a warehouse in the United States and aim to deliver every order quickly. Carriers can still be delayed during peak periods, holidays or severe weather.
Orders are not eligible for a refund on the grounds of shipping delay alone, unless 30 calendar days have passed from the date of purchase without delivery. If that happens, contact us and we will trace the shipment.
5. Return request process
To request a return, contact our support team with:
- Full name
- Order number
- A description of the issue
- Clear photos or video, where applicable
If the request is approved we will send return instructions. Customers cover return shipping unless a manufacturing defect or a fulfilment error is confirmed after review.
6. Refunds and replacements
Once a returned item is received, inspected and approved, we will do one of the following:
- Issue a full or partial refund within 7-10 business days of approval.
- Send a replacement at no additional cost.
How quickly the refund appears depends on your bank or payment provider.
7. Additional terms
- Final sale and clearance items are not eligible for return.
- RoadPaw determines final return and refund eligibility in all cases.
- Fraudulent, false or abusive claims may result in refusal of future service.
Need help?
If you need help with an order, our support team is here.